Partial Deliveries

In some cases, only part of an order will be accepted by the customer.

Common reasons for a partial delivery include:

• Items were damaged during delivery
• The sell-by date was too short
• The wrong product was supplied
• Items were missing
• The customer no longer wanted some of the items

The delivery receipt allows these situations to be recorded so that the appropriate follow-up action can be taken.

Recording a Partial Delivery

To record a partial delivery:

1. Open the Delivery Receipt.
2. Enable the Partial Delivery toggle.
3. Update the quantity of each line item to reflect the quantity that was actually accepted by the customer.
4. Select the customer's preferred next action.
5. Add any additional information to the Notes field if required.
6. Complete the delivery receipt.

The available next actions are:

• Undecided
• Redeliver All Rejected Items
• Redeliver Some Items
• Cancel All Rejected Items

The Notes field can be used to record any additional information or requests from the customer.

Viewing Partial Deliveries

A delivery receipt for a partial delivery shows both:

• The original quantity ordered
• The quantity that was actually delivered

Rejected items also appear in the Returned Items panel on the dashboard, allowing warehouse staff to quickly review items that have been returned throughout the day.

Video Walkthrough

A demonstration of recording and processing a partial delivery is shown below.