Resolving Partial Deliveries

The following outlines the recommended process for each requested action. Your business processes may vary slightly depending on stock availability, but the overall workflow remains the same.

Cancel All Rejected Items

The account manager should:

• Remove the rejected items from the order.

The warehouse manager should:

• Update stock levels where required.

Redeliver All Rejected Items

The account manager should:

• Remove the rejected items from the original order.
• Create a new order containing the rejected items.
• Set the Ordered At date on the new order to match the original order so that customer ordering frequency remains accurate.

The warehouse manager should:

• Update stock levels where required.

Redeliver Some Items

The account manager should:

• Contact the customer if it is not clear which items should be redelivered.
• Remove all rejected items from the original order.
• Create a new order containing only the items the customer wishes to receive.
• Set the Ordered At date on the new order to match the original order so that customer ordering frequency remains accurate.

The warehouse manager should:

• Update stock levels where required.

Undecided

The account manager should contact the customer to determine which action they would like to take before proceeding.